topic Re: Refund in Get Support

Refund

Jp99 — Wed, 29 Nov 2023 08:19:58 GMT

Hello how do I get a refund? My credit card has been charged 4 times for a subscription from Black Friday. The website and app wouldn’t let me go past payment section but still the transactions went through onto my card. I have no access to the app since it says let’s continue activation to go any further. I’m not even ported into public mobile and I got charged. I’ve sent a ticket to customer representative but haven’t heard back in 4 days.
thanks

J.P.

Re: Refund

hTideGnow — Tue, 28 Nov 2023 19:40:28 GMT

HI @Jp99

you have open a ticket with PM agent yet? Not sure if you did one with Chatbot, but try using message as well. They will look into the payment problem as well as the porting and the activation

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

daddydee — Tue, 28 Nov 2023 19:40:27 GMT

Message CS_agent directly and someone should get back to you

Re: Refund

Jp99 — Tue, 28 Nov 2023 19:48:02 GMT

Thanks for your help. Hopefully someone gets back to me. Have a good day.

Re: Refund

Jp99 — Tue, 28 Nov 2023 19:48:27 GMT

Thanks