topic Re: Physical phone wrong number in Get Support

Physical phone wrong number

Jme2 — Tue, 28 Nov 2023 19:33:09 GMT

Everything else matches up but the phone number on the actual phone is someone else's so not mine and it was a number originally ported by another customer not having any luck submitting a ticket AGENT EMAIL BACK

Re: Physical phone wrong number

daddydee — Tue, 28 Nov 2023 19:37:05 GMT

Message CS_agent directly.

In the meantime is your old SIM still working? Maybe the port isn't complete and you're still using a temporary number

Re: Physical phone wrong number

hTideGnow — Tue, 28 Nov 2023 19:37:07 GMT

HI @Jme2

where you see the wrong number? was it from the caller id of your friend?

or from iMessage settings?

Try to reboot first, then click Reset All Networks

If it is about iMessage, remove the phone number from the iMessage settings, then reboot , and then put it correct number back

Re: Physical phone wrong number

Jme2 — Tue, 28 Nov 2023 20:02:09 GMT

It's an Xperia and I already tried all that a bunch of times and still same outcome. Thank you though it's in the about phone or what have you and it doesn't let me change number there. I did on Google messages but it never verified just auto corrected to the wrong number again