topic Re: To activate account in Get Support

To activate account

Chasius — Tue, 28 Nov 2023 18:11:08 GMT

I activate my account and receive an email of confirmation, but did not receive 6 digit code to confirm idienity

Re: To activate account

hTideGnow — Tue, 28 Nov 2023 18:15:36 GMT

you were using the app to activate and got to the end of the subsription?

and is email an option to receive the code? do you see Didn't receive code button, click and see if email is an option

and did you request porting in number? check the phone with the old sim there and see if the sms sent there. Also put the PM sim in the phone, see if it connects and the message could sent to the PM sim that way

if nothing works, please submit ticket with CS agent for here here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: To activate account

Andy85 — Tue, 28 Nov 2023 18:20:14 GMT

Hi @Chasius,

What stage are you at in the activation process?

Re: To activate account

Chasius — Tue, 28 Nov 2023 18:42:04 GMT

I can't find the option to email instead of phone number

Re: To activate account

hTideGnow — Tue, 28 Nov 2023 18:43:05 GMT

HI @Chasius

you checked if the validation sent to your old carrier?

or put the PM sim card in, see if it connects to PM network and can get the text

Re: To activate account

Chasius — Tue, 28 Nov 2023 18:43:19 GMT

Seems like to finalize, just need 6 digit code to fully access

Re: To activate account

Andy85 — Tue, 28 Nov 2023 18:45:05 GMT

Did you place the old sim card from your previous carrier back into your phone to see if you receive the confirmation text from them?

Re: To activate account

Chasius — Tue, 28 Nov 2023 19:05:02 GMT

Yes, work good with the old sim in.

Thank you Andy

Re: To activate account

Chasius — Tue, 28 Nov 2023 19:06:51 GMT

Yes with the PM sim, it work now.

Thank you

Re: To activate account

hTideGnow — Tue, 28 Nov 2023 19:18:19 GMT

HI @Chasius

yeah.. glad it works!!

Re: To activate account

Andy85 — Tue, 28 Nov 2023 19:21:59 GMT

@Chasius You're welcome! Glad that I could help! Let us know if there is anything else we could help with!