topic Re: Refund in Get Support

Refund

Jian2023 — Tue, 28 Nov 2023 17:37:16 GMT

Hi,

I subscribed public mobile's plan on my computer on Nov 20. An error happened after I paid the bill. How can I require refund from public mobile?

Thanks.

Best,

Jian

BKNS27 — Tue, 28 Nov 2023 17:46:29 GMT

You can’t activate/subscribe to a plan on your computer online. It MUST be done on the PM app so you were never charged!

hTideGnow — Tue, 28 Nov 2023 17:46:51 GMT

what error happened? did they charge you twice? or you just want to opt out the initial activation?

PM is a prepaid provider and do not provide refund unlesss it was charged by mistakes. , please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Andy85 — Tue, 28 Nov 2023 17:53:11 GMT

Can you explain your billing issue to us? We can help guide you the best way possible.