topic Re: New subscription in Get Support

New subscription

jchua — Tue, 28 Nov 2023 17:42:19 GMT

After enrolling one of their subscription plans, will my credit card be charged even though I have yet to start and complete the activation process (since I'm waiting for the physical sim card)?

Re: New subscription

TheSterlinger — Tue, 28 Nov 2023 17:45:00 GMT

I believe after it goes through the payment part then you will be charged.

Re: New subscription

Andy85 — Tue, 28 Nov 2023 17:48:15 GMT

Hi @jchua,

From what I understand, the billing cycle will begin the moment the account is activated. (IE: SIM Card)

So that means your card might be charged now, but your monthly cycle will begin when you active your card. I hope that makes. As of the 2nd cycle onwards, everything will align itself

Re: New subscription

hTideGnow — Tue, 28 Nov 2023 17:45:31 GMT

HI @jchua this is normal. PM will charge you first and send you the card. But the actual cycle start day will be when you complete the activation later, not started yesterday

btw, you have used the app to activate yet? you need to use the app to complete the activation. I believe you can wait till after you got the sim card if not. But yes, when you got the sim card, you need to download the app and use it, not the browser, to complete the steps

Re: New subscription

BKNS27 — Tue, 28 Nov 2023 17:52:45 GMT

@jchua

The charge is pending until you activate the SIM then the charge will be posted.

Re: New subscription

jchua — Tue, 28 Nov 2023 17:59:15 GMT

I got the app but haven't used it yet. I want to wait until I get the sim card first (since I've seen many posts saying they got their sim card pretty late)