topic Re: Koodo Porting - Questions and Process in Get Support

Koodo Porting - Questions and Process

mylabmax — Tue, 04 Jan 2022 20:35:36 GMT

Hello,

I received my sim and will be activating it tomorrow. Eventually, I will port my koodo number. I have 2 questions.

1. My phone is locked with Koodo. Can I leave it locked or do I have to unlock it?

2. I read that Koodo porting is not as seamless as other networks. Does any one have a step by step process to do this?

Thanks

Re: Koodo Porting - Questions and Process

imm1304 — Sun, 02 Oct 2016 14:53:55 GMT

Hi @mylabmax!

1. You can use your Koodo locked phone without unlocking. PM and Koodo operate on the same Telus network.

2. I have personally ported a Koodo number to PM and it was absolutely smooth and seamless and the entire process took just minutes.

One key suggestion is to make sure that you use a different email address than the one linked to your Koodo account.

Sign up with PM using this different email address, select any random new number and complete the activation. Confirm that you have service.

Now, sign into your PM selfserve and do the port request: Plans & add-ons >> Change phone number.

You will need Koodo account number, PIN and the phone number (obviously).

I look forward to welcoming you to PM soon. Let us know how it goes, there are moderators availabel during the day to step in and help if needed.

Re: Koodo Porting - Questions and Process

mylabmax — Sun, 02 Oct 2016 15:03:45 GMT

Hi @imm1304,

Thank you for the quick response. I will keep in mind your recommendation and will definitely us a different email address.

Thanks

Re: Koodo Porting - Questions and Process

tdotloco — Mon, 03 Oct 2016 02:24:43 GMT

1. Any phone that is locked to Telus, Koodo, or PC mobile, will also work with Public Mobile without any unlocking needed.

2. Best recomendations for this process are to have as much information as possible when prompted to provide details about your old koodo account. Also, use a different account.

MOST IMPORTANTLY, pick a new random number when activating your sim for the first time. Then later once payment has been made, try porting your number. This will avoid any payments accidentally going to your old Koodo account. This happened to me. Avoid it because I had to wait a whole month to get a refund. The funds went just up in the air somewhere on Telus MVNO's databases.

Re: Koodo Porting - Questions and Process

Rockdaddy22 — Mon, 03 Oct 2016 10:54:21 GMT

Wait a minute, I don't think PC mobile phones will work on PM, someone please correct me if I'm wrong.

Re: Koodo Porting - Questions and Process

imm1304 — Mon, 03 Oct 2016 15:05:08 GMT

@Rockdaddy22, the PC mobile's postpaid service operates on Telus network.

Re: Koodo Porting - Questions and Process

Rockdaddy22 — Mon, 03 Oct 2016 16:07:54 GMT

Great to know, thank you. 🙂

Re: Koodo Porting - Questions and Process

mylabmax — Sat, 29 Oct 2016 22:19:52 GMT

Hello,

Finally, porting my Koodo number tomorrow. My question is, what PIN is needed? Is this the VM PIN?

Re: Koodo Porting - Questions and Process

Rockdaddy22 — Sat, 29 Oct 2016 23:01:17 GMT

You don't really need it, account number is good enough

Re: Koodo Porting - Questions and Process

srlawren — Sun, 30 Oct 2016 01:05:28 GMT

@mylabmax I agree with @Rockdaddy22: just enter your Koodo account number, an alternate contact phone number (can be anything other than your own #--a home phone, a spouse's phone, a work #, a parent's phone, anything really), and finally your name exactly as it appears on your Koodo bills or online system.

Re: Koodo Porting - Questions and Process

mylabmax — Sun, 30 Oct 2016 01:40:16 GMT

@srlawren, @Rockdaddy22, Thanks for the info. I just want to make sure that the transfer goes smoothly.

Re: Koodo Porting - Questions and Process

mylabmax — Sun, 30 Oct 2016 02:16:18 GMT

Also, can I port it on the same day after account setup? or should I wait the next day until payment has been applied?

Re: Koodo Porting - Questions and Process

imm1304 — Sun, 30 Oct 2016 02:40:03 GMT

@mylabmax, yes you can port your number right away. Once your new PM line is up and running, just sign into selfserve and port the number. It only takes a few minutes for most people. Good luck!

Re: Koodo Porting - Questions and Process

mylabmax — Sun, 30 Oct 2016 03:00:39 GMT

Again, thank you @imm1304

Re: Koodo Porting - Questions and Process

imm1304 — Sun, 30 Oct 2016 03:19:20 GMT

You're welcome, again 🙂

Look forward to welcoming you officially to the PM. Leave us an update here tomorrow.

Re: Koodo Porting - Questions and Process

mylabmax — Sun, 30 Oct 2016 03:21:09 GMT

Will do. Perfect timing on the promo as well.

Re: Koodo Porting - Questions and Process

srlawren — Sun, 30 Oct 2016 05:27:38 GMT

@mylabmax theoretically you could do the port as part of your activation. I think the reason many of us experience community members recommend doing an activation first with a temporary number is to simplify the troubleshooting if anything goes wrong. You will know for sure if it's an activation issue or a porting issue, based on when you notice the issue. I like to suggest to people to activate first, then put in their PM SIM and do a quick test of all the features they selected--make and receive a call, send and receive a text message, browse some data. Only once confident those all work and the phone is configured, THEN do the port. This also means if there were any activation or phone issues, you still have your old carrier SIM fully activated you can revert to. This *should* be the case prior to a port request completing as well, but it's just a bit safer, and easier to troubleshoot.

Re: Koodo Porting - Questions and Process

mylabmax — Sun, 30 Oct 2016 15:57:05 GMT

Activation and porting done. @srlawren, @srlawren, @imm1304, Thank you for all the help you provided. It was painless and quick.

Re: Koodo Porting - Questions and Process

imm1304 — Sun, 30 Oct 2016 16:00:00 GMT

Happy to hear that your new line activation and porting from Koodo was painless and quick.

Welcome officially to PM! See you around the community pages.

Re: Koodo Porting - Questions and Process

srlawren — Sun, 30 Oct 2016 16:29:22 GMT

@mylabmax that's wonderful news, welcome aboard 🙂