topic Re: Changing to new subscriptions in Get Support

Changing to new subscriptions

harshadp — Tue, 28 Nov 2023 17:41:37 GMT

Hi,

Yesterday I changed my plan to $34/month for 40gb 5G data but it's not activated yet and still it's the old plan.

Re: Changing to new subscriptions

TheSterlinger — Tue, 28 Nov 2023 17:42:12 GMT

It activates on your next renewal date.

Re: Changing to new subscriptions

hTideGnow — Tue, 28 Nov 2023 17:42:45 GMT

HI @harshadp

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again. Go to Change Subscription page and it should show a pending change on that page

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing to new subscriptions

harshadp — Tue, 28 Nov 2023 17:43:19 GMT

My renewal is today Nov-28. Now I see old plan is still active until Dec-28

Re: Changing to new subscriptions

harshadp — Tue, 28 Nov 2023 17:47:19 GMT

My renewal is today Nov-28. I made changes yesterday but now it shows my old plan until Dec-28

Re: Changing to new subscriptions

Aimaiti — Tue, 28 Nov 2023 17:50:15 GMT

Hi @harshadp ,

Did you choose 'change you plan now' or 'change on renewal date' ?

If you chose 'change you plan now' , it should be changed right away.
You may need to submit a ticket with CS Agent to b able to start your new plan immediately:
Here is the link to submit a ticket:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing to new subscriptions

BKNS27 — Tue, 28 Nov 2023 17:50:21 GMT

Starts after midnight on November 28 if you clicked on Next Renewal Date and picked the new plan before your renewal date not after.