topic Re: Account Locked in Get Support

Account Locked

CaptainCaswell — Mon, 27 Nov 2023 16:45:58 GMT

My wife is trying to get into her account, we've tried the following:

Registered Eversafe account

Reset Password

Waited overnight

The account still says locked and to wait an hour when trying to log in.

Re: Account Locked

hTideGnow — Mon, 27 Nov 2023 16:47:09 GMT

HI @CaptainCaswell

you tried to wait the hour and try using Incognito/private/secret mode on your browser?

if same, please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Locked

Handy1 — Mon, 27 Nov 2023 17:09:38 GMT

@CaptainCaswell Sounds like you did everything right and waited more then the hour needed time to let support step in and help you can use this link to message them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Locked

Teo0321 — Mon, 27 Nov 2023 17:54:54 GMT

Hi there @CaptainCaswell! If you're having trouble with your Eversafe account, please submit a ticket to a customer support agent using the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. They'll be able to assist you. Cheers!

Re: Account Locked

CS_Agent — Tue, 28 Nov 2023 16:49:11 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.