topic Re: not activated in Get Support

not activated

hannah02 — Wed, 29 Nov 2023 08:38:01 GMT

Re: not activated

TheSterlinger — Tue, 28 Nov 2023 13:22:30 GMT

Avec le lien si dessous tu peux parlé à un Agent de Service Clientèle de Public Mobile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Donne eu le photo que tu attaché ici .

Re: not activated

Lieux — Tue, 28 Nov 2023 14:27:02 GMT

@hannah02 Faites l’activation de votre Sim sur l’application. Avez-vous été chargé plusieurs fois pour l’activation? Alors contactez le support par message privé https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Je viens de voir que vous parlez peut-être juste en anglais??? Laissez nous savoir.

Re: not activated

hannah02 — Tue, 28 Nov 2023 15:25:51 GMT

no i just chraged one time. I used koodo moblie.

Re: not activated

hannah02 — Tue, 28 Nov 2023 15:28:12 GMT

as you can see I.got this message. I could do anything

Re: not activated

hannah02 — Tue, 28 Nov 2023 15:29:25 GMT

I could not do anything

Re: not activated

hannah02 — Tue, 28 Nov 2023 15:30:07 GMT

Hello! what should I do?

hannah02 — Tue, 28 Nov 2023 15:49:58 GMT

Re: Hello! what should I do?

CharlieWhisky — Tue, 28 Nov 2023 15:51:54 GMT

How can we help you?

Re: Hello! what should I do?

hannah02 — Tue, 28 Nov 2023 15:53:43 GMT

Hello I tried to transfer from koodo but it is not working

Re: Hello! what should I do?

hannah02 — Tue, 28 Nov 2023 15:54:38 GMT

Can you see the photo?

Re: Hello! what should I do?

CharlieWhisky — Tue, 28 Nov 2023 15:56:54 GMT

You must the Public Mobile app to complete your activation. Esim or physical sim.

Re: Hello! what should I do?

hannah02 — Tue, 28 Nov 2023 15:58:36 GMT

I tried but it is not working. did you see the photo that i attaced?

Re: Hello! what should I do?

CharlieWhisky — Tue, 28 Nov 2023 16:00:56 GMT

Yes, looks like you are at step 6. You must use the app to complete the activation. Try uninstalling and reinstalling the app.

Re: Hello! what should I do?

hannah02 — Tue, 28 Nov 2023 16:01:46 GMT

I tried to pay and use the same number, but at the last step, such a message appears and doesn't move on to the next step.

Re: Hello! what should I do?

hannah02 — Tue, 28 Nov 2023 16:06:33 GMT

same situatuon I can not do anything

I just want to cancel.

Re: Hello! what should I do?

CharlieWhisky — Tue, 28 Nov 2023 16:09:17 GMT

Here is a link to contact a agent by private message. They will help you but they are very busy with the Black Friday sale.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: not activated

Lieux — Tue, 28 Nov 2023 16:47:50 GMT

@hannah02 I have merged your 2 messages in the English forum. It will be easier to receive help.