topic Re: esim failed in Get Support

esim failed

grish34 — Tue, 28 Nov 2023 15:15:54 GMT

hello i just activated my service yesterday and i wasn't able to successfully activate my esim because when it asked me to confirm my phone number transfer from old phone i had to exit the app and tried to reply but the reply was not delivered and i became stuck after that. The esim was installed but nothing after that the process got stuck halfway. And i also stupidly deleted my esim as well thinking i could start all over. Now i know i need to purchase a new esim but i cant get through to the customer agent at all. My old sim has also stopped working and now I'm stuck lol.

Helppp

Thanks

Re: esim failed

Handy1 — Tue, 28 Nov 2023 15:17:48 GMT

@grish34 Please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim failed

grish34 — Tue, 28 Nov 2023 15:19:06 GMT

Thank you i will try

Re: esim failed

hTideGnow — Tue, 28 Nov 2023 15:19:10 GMT

HI @grish34

so , you were using the app for activation ? But you didn't go to the end of it? can you uninstall and reinstall the app and try to login again?

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim failed

grish34 — Tue, 28 Nov 2023 15:20:07 GMT

I will try that and get back to you

Re: esim failed

hairbag1 — Tue, 28 Nov 2023 15:20:57 GMT

@grish34

my advise is to get a hard sim from Amazon or go to nearby Mobile Klinik to buy it. The esims are fine but have their limitations as you've found out. If you upgrade to a new phone...your esim isn't going to work...the hard sim will still work in new phone.

Re: esim failed

grish34 — Wed, 29 Nov 2023 08:30:28 GMT

Yeah its getting xxxxxxxxx cause i literally got disconnected from both sims and not am stuck with nothing to use. Sucks.

Re: esim failed

grish34 — Tue, 28 Nov 2023 15:25:59 GMT

but can i still transfer my phone number to the hard sim though?

Re: esim failed

hairbag1 — Tue, 28 Nov 2023 15:27:21 GMT

@grish34

@grish34 wrote:
but can i still transfer my phone number to the hard sim though?

Certainly can. 😎

Re: esim failed

Gwanzi — Tue, 28 Nov 2023 15:28:07 GMT

For my solution, go through your app. And buy a new e-sim card, it will re-guide you to install eSIM setting up!

Re: esim failed

grish34 — Tue, 28 Nov 2023 15:28:53 GMT

i didnt see where to buy an esim in the qpp though i did want to try that

Re: esim failed

softech — Tue, 28 Nov 2023 15:29:56 GMT

HI @grish34

To buy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Re: esim failed

hTideGnow — Tue, 28 Nov 2023 15:30:32 GMT

HI @grish34

it is at the bottom of Subscription & Add-on screen on the app.

Re: esim failed

hairbag1 — Tue, 28 Nov 2023 15:31:12 GMT

@grish34

if you have wifi in your area, consider downloading the free voip app like TextNow which uses wifi to call and text most any US or Cdn number for free. It's something to use until you can get a sim and PM account successfully activated.

Re: esim failed

grish34 — Tue, 28 Nov 2023 15:32:39 GMT

i just wanna ask one more thing, i already approved porting my number to old esim so should i try to port my number again to this esim or no? cuz my old sim has already been deactivated and i cant use it anymore

Re: esim failed

hairbag1 — Tue, 28 Nov 2023 15:37:37 GMT

@grish34

nope...that esim is now useless. Call the old provider to see if you can re-activate your old account until you're ready to port over. Best is to get your new PM account going with a new number for awhile...then initiate the port after you're happy with PM.

Re: esim failed

grish34 — Tue, 28 Nov 2023 15:39:16 GMT

Yeah seems like a very viable solution for now. Thank you i don't know about the agents here but the community here is certainly a great help. MOving here from chartr and that sim's accessibility was trash lol

Re: esim failed

hairbag1 — Tue, 28 Nov 2023 15:50:04 GMT

@grish34

welcome to Public Mobile...wise move ! Once you decide how to proceed (hard sim or second esim), let us know and we can coach you to successful activation.

Re: esim failed

grish34 — Tue, 28 Nov 2023 15:53:38 GMT

Hey i decided to take esim temporarily. I will see how this goes and move to hard sim if needed. And by miracle, my old phone number was actually ported to this esim. So i am able to use my old phone number with this esim now. I don't know how that works but it did and i am glad lol. Thanks all of you for your help.