topic Re: Can't connect with agent in Get Support

Can't connect with agent

Avoxxxx — Wed, 29 Nov 2023 08:31:27 GMT

Hi PM community I'm a new subscriber starting today and have a few questions but for some reason when I try to submit a ticket to chat with an agent it just sends me on an endless loop. Gives me an error. Was able to chat with agent no problem prior to activating my account.

Re: Can't connect with agent

Handy1 — Tue, 28 Nov 2023 15:16:53 GMT

@Avoxxxx Try this link to support it will work

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't connect with agent

hTideGnow — Tue, 28 Nov 2023 15:17:22 GMT

HI @Avoxxxx

yes, Chatbot has been having problem with ticket so please submit a ticket with CS Agent here using messaging https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

of course, share your question here ad we can try to help

Re: Can't connect with agent

Gwanzi — Tue, 28 Nov 2023 15:23:07 GMT

Contact CS_Agent via private message, this could work!

Re: Can't connect with agent

hairbag1 — Tue, 28 Nov 2023 15:24:01 GMT

@Avoxxxx

to speed things up...best to pose your question here in the Community Forum...we can likely help before a CSA gets to it.

Re: Can't connect with agent

Metaiya — Wed, 06 Dec 2023 14:56:45 GMT

Same thing for me! I'm incredibly frustrated that I've been trying to submit a ticket or speak to an agent for days and I keep being told the systems are down and get sent in circles. I'm going to change my phone plan shortly since this sketchy business has been happening for far too long. I have never spoken with an agent and I've been with this company for 3 years.

Re: Can't connect with agent

Handy1 — Wed, 06 Dec 2023 14:58:27 GMT

@Metaiya Have you checked your inbox for their reply ? You can use this link to the community inbox to check for a response from support

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't connect with agent

Metaiya — Wed, 06 Dec 2023 15:00:04 GMT

No, I've been talking to myself trying to submit a ticket over and over. Any time I try anything else I just get error messages.

Re: Can't connect with agent

Handy1 — Wed, 06 Dec 2023 15:01:45 GMT

@Metaiya use this link to submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't connect with agent

hTideGnow — Wed, 06 Dec 2023 15:04:56 GMT

HI @Metaiya

did you check the inbox for agent's reply? They usually reply in an hour or two

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if still no reply, try message them again, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437