topic Re: Subscription plan change disappeared in Get Support

Subscription plan change disappeared

LukusG — Tue, 28 Nov 2023 15:12:18 GMT

I changed to the black Friday $34 40gb plan set to take effect on renewal and not only do I no longer see it available in my account, I cant see the option to use the current promotion for the same option when I'm logged in. Anyway to confirm my account will change over to the subscription I set for renewal?

Re: Subscription plan change disappeared

hTideGnow — Tue, 28 Nov 2023 15:12:51 GMT

HI @LukusG

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription plan change disappeared

LukusG — Tue, 28 Nov 2023 15:14:07 GMT

It's happening in the app, and in browser.

Re: Subscription plan change disappeared

Handy1 — Tue, 28 Nov 2023 15:16:12 GMT

@LukusG Check your payment page to verify it’s set up for next renewal

Re: Subscription plan change disappeared

mojorising — Tue, 28 Nov 2023 15:16:58 GMT

If you go under payments, see if your plan shows there.

Re: Subscription plan change disappeared

hairbag1 — Tue, 28 Nov 2023 15:17:24 GMT

@LukusG

click on Payments, then you may see your upcoming plan change mentioned.

Re: Subscription plan change disappeared

LukusG — Tue, 28 Nov 2023 15:24:27 GMT

Had to use a pc it's different on a phone even in desktop mode thanks! The screenshot helped me see what I was missing on phone browser. And it shows different things. Have to use a computer to see that, I couldn't find it on my app.