topic Activating new account - verification in Get Support

Activating new account - verification

Calenyo — Tue, 28 Nov 2023 15:04:58 GMT

I am switching to PM and the app is asking for a verification code sent to my phone number however I am not receiving any messages.

Re: Activating new account - verification

Handy1 — Tue, 28 Nov 2023 15:07:02 GMT

@Calenyo @Can you tap didn’t get code you should then get option to send code to email instead . If still no luck please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating new account - verification

Calenyo — Tue, 28 Nov 2023 15:08:32 GMT

No there is no option to send to email. May have to submit a ticket

Re: Activating new account - verification

esjliv — Tue, 28 Nov 2023 15:13:01 GMT

@Calenyo wrote:
No there is no option to send to email. May have to submit a ticket

@Calenyo - what screen are you seeing, when you get the option to send the verification code?

Re: Activating new account - verification

Calenyo — Tue, 28 Nov 2023 15:18:49 GMT

Confirm your identify

You're logging in from an unknown device

To confirm it's you, enter the 6-digit code sent to (number)

I am not receiving any messages from Public. I have been able to send and receive messages and calls but I'm just not verified.

Re: Activating new account - verification

Andy85 — Wed, 29 Nov 2023 03:50:04 GMT

Hi @Calenyo,

Did you make sure that your old SIM card was in your device in order to receive the 6-digit code? The code gets sent to your old SIM. If you did not receive it, you should submit a ticket to the Customer Support team using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time o time. Due to high volumes, the delays for your ticket can be 24-48 hours.