topic Re: eSIM in Get Support

eSIM

Homicide1 — Tue, 28 Nov 2023 12:00:35 GMT

After porting my number, eSIM shows PM temporary #, not my ported ph#. Thanks

Re: eSIM

Handy1 — Tue, 28 Nov 2023 12:01:40 GMT

@Homicide1 Reset network settings and reboot the phone

Re: eSIM

daddydee — Tue, 28 Nov 2023 12:25:16 GMT

It can sometime take several hours for your number to fully port over. Generally you'd want to continue to using your old SIM until you lose service (port complete), then plug in the PM SIM.

Also don't forget you have to text YES to the port prompt. If after several hours you're still on your old SIM then your port probably got stuck and you'll need to contact CS_Agent to reinitialize the port again. Good luck!

Re: eSIM

mrvedder — Tue, 28 Nov 2023 13:52:10 GMT

@Homicide1 I used @Handy1 's advice and that was the solution for me.

I also turned off iMessage and FaceTime (if you are running iOS) first. Then went to reset network settings. Phone rebooted and all was fixed. Then I turned iMessage and FaceTime back on. Only other thing I had to do was re-enter my wifi password

Re: eSIM

Homicide1 — Tue, 28 Nov 2023 14:41:30 GMT

All is fine with porting , old service is ‘not in service’, iMessage works , voice call also and show my ported number…only the PM temporary number is shown on eSIM , not my ported ph#. Thanks.

Re: eSIM

Homicide1 — Tue, 28 Nov 2023 14:44:36 GMT

It happens to my non-techie wife and I’ll try your way to fix it. Let you know outcome. Thanks

Re: eSIM

mrvedder — Tue, 28 Nov 2023 14:47:49 GMT

ok confirmed that you're on iOS. Where EXACTLY are you seeing this temp number? Which menu or screen in iOS?

Same happened to me. Under Settings>Phone>My Number , it was showing the temporary number that I got when I activated with Public. But everything else worked. I could make calls and they were coming up with the correct ported-in number. The problem with iMessage and FaceTime was that they were both showing only the temp PM # and my email address that I can also message and FaceTime from. Are you seeing this too?

Re: eSIM

Homicide1 — Tue, 28 Nov 2023 14:49:13 GMT

I reply to GreatNeighbour who suggested the same ,because ‘ It happens to my non-techie wife and I’ll try your way to fix it. Let you know outcome. Thanks’

Re: eSIM

mrvedder — Tue, 28 Nov 2023 14:53:02 GMT

You're not resetting everything, just network settings. Phone will auto-reboot and then the ported-in number should appear under Settings>Phone>My Number

Re: eSIM

Homicide1 — Tue, 28 Nov 2023 17:08:54 GMT

Hi, settings>cellular > 1. eSIM (my data only ) 2.eSIM (PM temp.#, should be my ported#, 3.physical SIM -not present. [12 pro max on iOS17.1.1 ] Thanks !

Re: eSIM

Homicide1 — Tue, 28 Nov 2023 23:13:59 GMT

Your description is accurate , same ‘scenario’ in my wife case. Also ,what you posted to fix this at the very beginning is the best way to successful outcome . Solution:
c/p ‘ I also turned off iMessage and FaceTime (if you are running iOS) first. Then went to reset network settings. Phone rebooted and all was fixed. Then I turned iMessage and FaceTime back on. Only other thing I had to do was re-enter my wifi password‘

Re: eSIM

Handy1 — Tue, 28 Nov 2023 23:16:31 GMT

@Homicide1 So it worked 🙂