topic Re: Changing subscription in Get Support

Changing subscription

Marts — Tue, 28 Nov 2023 14:35:03 GMT

Hello!

If choose to change my subscription à renewal, does it lock the promotion? Per exemple if I choose the 40Gb for $34 will it be lock or if it changes back to 20Gb is that what will be apply at my next renewal?

thank you!

Re: Changing subscription

esjliv — Tue, 28 Nov 2023 14:38:45 GMT

@Marts - you can plan to have a 'renewal change on your next renewal' and it should change on your renewal date, YES it will lock it in if the promotion/plan becomes no longer available.

But if you are asking that you can change or cancel the upcoming subscription change? Then yes, you can also cancel a upcoming subscription change as well.

Re: Changing subscription

Handy1 — Tue, 28 Nov 2023 14:44:08 GMT

@Marts Yes it will. Locked in and you can confirm it’s all set up in your payments tab like this

Re: Changing subscription

Marts — Tue, 28 Nov 2023 14:43:46 GMT

Thank you!

Re: Changing subscription

Marts — Tue, 28 Nov 2023 14:44:02 GMT

Excellent! Thank you very much for your help!