topic Re: International minutes add-on clarifications in Get Support

International minutes add-on clarifications

BWest — Tue, 28 Nov 2023 14:24:43 GMT

Hello all,

hoping the community at large can clarify a couple of points for me with respect to international minute add-ons… specifically thinking UK minutes.

1) are add-ons one time purchases, or are these recurring monthly additions to your subscription?

2) it’s suggested that unused minutes from an add-on such as this roll over to the next cycle. Do they continue to roll until entirely consumed or is it just this cycle plus the next? (Ie. you’d have to buy an add-on every two months to have minutes available every month)

any insight would be much appreciated!

thx

Re: International minutes add-on clarifications

Handy1 — Tue, 28 Nov 2023 14:26:46 GMT

@BWest They are one time purchases and will roll over until all used up

Re: International minutes add-on clarifications

BWest — Tue, 28 Nov 2023 14:27:24 GMT

That is amazing, and thank you so very much!

Re: International minutes add-on clarifications

esjliv — Tue, 28 Nov 2023 14:36:12 GMT

@BWest wrote:
Hello all,
hoping the community at large can clarify a couple of points for me with respect to international minute add-ons… specifically thinking UK minutes.
1) are add-ons one time purchases, or are these recurring monthly additions to your subscription?
As @Handy1 posted, addons are 1 time purchases. They do not get replenished at every renewal.
Minute addons (EDIT: with exception to Roaming USA addons) / 1000 U.K. Long Distance Minutes - $15 will last on your account for as long as it takes to use up the minutes. Note the 'fine print':
"Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialed: 4470, 44870-44879, 44843-44845."
2) it’s suggested that unused minutes from an add-on such as this roll over to the next cycle. Do they continue to roll until entirely consumed or is it just this cycle plus the next? (Ie. you’d have to buy an add-on every two months to have minutes available every month)
Similar to #1, Minutes 'roll over' until all used up.
any insight would be much appreciated!
thx

@BWest - see above