topic Re: Failed Port in Get Support

Failed Port

VitaminDark — Tue, 28 Nov 2023 13:56:55 GMT

I've already sent a message over to CS_Agent, however no response for a day. Is there anyone that can assist? Unable to receive incoming texts or calls at all.

Re: Failed Port

Dunkman — Tue, 28 Nov 2023 14:05:18 GMT

@VitaminDark

Are you able to dial and text out?

Then you have a stuck port. I will private message you the Telus team porting number. Check your private inbox. (envelop on upper right corner of web page)

Re: Failed Port

Gwanzi — Tue, 28 Nov 2023 15:26:27 GMT

What kind of sim you are using, eSIM or Physical sim, by the way, can you confirm you have already finished the porting out from you previous provider?

Re: Failed Port

VitaminDark — Tue, 28 Nov 2023 16:14:44 GMT

eSim, and I did reply yes to the text message I got.