topic Re: Charge in Get Support

Charge

Char77 — Wed, 29 Nov 2023 08:34:44 GMT

Why am I still getting charged on my card when I cancelled my subscription and removed my card

Re: Charge

softech — Tue, 28 Nov 2023 18:18:52 GMT

how did you remove your credit card? The only way to remove the credit card is to ask PM support to help removing it, did you message them and ask for it?

If you have not, please login My Account, go to Payment page, Manage Subscription and disable "Subscribed" to disable Autopay so PM won't charge you again

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

If you did disable Autopay yourself or asked PM support to remove the credit card, please message support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Charge

mojorising — Tue, 28 Nov 2023 13:10:58 GMT

Ok, so you turned off auto subscription and you contacted CS and requested to remove the credit card from their file?

If so, contact a CS Agent again at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437