topic Re: Porting Error in Get Support

Porting Error

YL4 — Tue, 28 Nov 2023 05:56:59 GMT

I didn't receive a text confirming the porting of my phone number. I am porting from Zoomer wireless (didn't see this option on the drop down box) which is part of the Rogers network.

Re: Porting Error

Dunkman — Tue, 28 Nov 2023 06:28:29 GMT

@YL4

You will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Error

Priority — Tue, 28 Nov 2023 06:31:03 GMT

If your Ported it in the 'Roger's' Option, that's why you haven't gotten the Port Request. It's different systems.

The Public Mobile line will be essentially Ghosting the Number you tried to Port in.

Re: Porting Error

Phil_Adelphus — Tue, 28 Nov 2023 09:21:53 GMT

@YL4 Is your phone working yet on PM with your previous number? It's been said before in the community that Zoomer doesn't send authorization texts.

Re: Porting Error

YL4 — Tue, 28 Nov 2023 18:03:31 GMT

No its not working on the public mobile SIM yet.

Re: Porting Error

Phil_Adelphus — Tue, 28 Nov 2023 18:18:23 GMT

@YL4 I'll send you the phone number for the porting team to help you. Give me a couple of minutes then check your community inbox (at the envelope icon top right or click your avatar and select Messages if you don't see an envelope).