topic Re: How do I unlock this account? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-unlock-this-account/m-p/222778#M76721 <P>Have you tried messaging a Moderator?</P> Sat, 24 Feb 2018 01:02:31 GMT saurav 2018-02-24T01:02:31Z How do I unlock this account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-unlock-this-account/m-p/222773#M76719 <P>Hi, my account is locked. How do I unlock it?&nbsp;</P> Tue, 04 Jan 2022 20:35:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-unlock-this-account/m-p/222773#M76719 Funzone36 2022-01-04T20:35:30Z Re: How do I unlock this account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-unlock-this-account/m-p/222774#M76720 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/41985">@Funzone36</a>&nbsp;You will need to send a private message to the <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><SPAN>Moderator_Team</SPAN></A> with your account info.<BR /><BR /></P><P>More info on contacting mods:</P><LI-SPOILER><FONT size="2"><STRONG>How can I view my private messages between myself and a Community Moderator?</STRONG></FONT><UL><UL><LI><FONT size="2"><SPAN>Follow the directions in this post:&nbsp;</SPAN><A href="http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161/highlight/true#M9215" target="_blank"><SPAN>http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...</SPAN></A></FONT></LI></UL></UL><FONT size="2"><STRONG>If I do need Moderator assistance, what information should I provide?</STRONG></FONT><UL><UL><LI><FONT size="2"><SPAN>Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information</SPAN></FONT></LI></UL></UL><UL><UL><LI><FONT size="2"><SPAN>In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number</SPAN></FONT></LI></UL></UL><FONT size="2"><SPAN><STRONG>What are the Contact Support’s hours of operation?</STRONG><BR />Monday - Friday <STRONG>9AM (EDT) - 9PM (EDT)</STRONG> Saturday - Sunday <STRONG>9AM (EDT) - 7:00PM (EDT)</STRONG></SPAN></FONT></LI-SPOILER> Sat, 24 Feb 2018 00:40:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-unlock-this-account/m-p/222774#M76720 NDesai 2018-02-24T00:40:01Z Re: How do I unlock this account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-unlock-this-account/m-p/222778#M76721 <P>Have you tried messaging a Moderator?</P> Sat, 24 Feb 2018 01:02:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-unlock-this-account/m-p/222778#M76721 saurav 2018-02-24T01:02:31Z