topic Re: SUBSCRIPTION NOT ACTIVATED in Get Support

SUBSCRIPTION NOT ACTIVATED

CurtisY — Sun, 26 Nov 2023 03:09:09 GMT

I downloaded the app, setup an account, and purchased the $34 BL deal. After payment when going through the next steps, I received:

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SUBSCRIPTION NOT ACTIVATED

Something didn't go right while activating your subscription. Click below to contact a customer support agent.

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When trying to get support through the iPhone app, I get a blank screen. I've tried to get help at least 2x or 3x times through the website (after login) and eventually I get 'kicked off' of the chat, saying the agent connected and disconnected without saying anything. Finally, I tried on a desktop and waited 2.5 hours (from a queue of about 50) and when I was number 2, I was somehow reset back to 40. Eventually, the support time window closed (8:00 Eastern).

If I can't actually reach support, what are my options?

Phone: iPhone 11, porting from Koodo.

Re: SUBSCRIPTION NOT ACTIVATED

Chalupa_Batman — Sun, 26 Nov 2023 01:23:46 GMT

Hi @CurtisY

You can reach a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner mailbox.

Re: SUBSCRIPTION NOT ACTIVATED

Handy1 — Sun, 26 Nov 2023 01:29:39 GMT

@CurtisY You can use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SUBSCRIPTION NOT ACTIVATED

Michraw — Sun, 26 Nov 2023 01:35:47 GMT

Same Problem and same frustration level at this point. This process for me has been going on since last night. I was seemingly allowed far enough in the process for Public Mobile to process my first month charge with Visa, as I can see the charge on my Visa Account. However, after about 8 hours of being online today I am nowhere closer to finishing my registration. I waited for over 2 hours earlier today for help through the online chat only to be told that I didn't know what I was doing and should have come prepared with more information, Cristian I believe was his name.

Just now, I got interrupted in mid-sentence to fill out a feedback survey, to determine how my overall communit experience was in relation to my question.

I cannot fill out a ticket as my account registration isn't completed. I cannot complete my registration without paying a second time for my account. It is a never-ending loop.

The link below just takes me to yet another screen prompting me to log into my account.

Not how I intended to spend half of my very short weekend.

What options do we have?

Re: SUBSCRIPTION NOT ACTIVATED

Handy1 — Sun, 26 Nov 2023 01:39:10 GMT

@Michraw Use this direct link to support to submit ticket

you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SUBSCRIPTION NOT ACTIVATED

Ismaelramirez — Mon, 27 Nov 2023 19:34:03 GMT

[SOLVED 11-27 14h 00] I'm having exactly the same issue. It's kind of frustrating.

Re: SUBSCRIPTION NOT ACTIVATED

Ismaelramirez — Mon, 27 Nov 2023 19:34:43 GMT

[SOLVED 11-27 14h 00] I waited in a line of 60 person ahead of me for more than and hour, just to be told that the system is not responding and that I'll need to try again later, since then I could connect again with the customer support. I also was attended by Cristian.

Re: SUBSCRIPTION NOT ACTIVATED

BRenda18 — Sun, 26 Nov 2023 13:07:46 GMT

Same problem here. Payment has come out twice, still not finished activation so seem to be in limbo. Super frustrating as I was doing this for my parents. How long is the response time from the techs

Re: SUBSCRIPTION NOT ACTIVATED

Jcrew78 — Sun, 26 Nov 2023 17:28:17 GMT

Yeah at this point it seems like Public Mobile is just taking our money and not giving us anything for it. Just refund us all. I'm done with PM.

Re: SUBSCRIPTION NOT ACTIVATED

Michraw — Mon, 27 Nov 2023 00:44:18 GMT

used it, yesterday. Even with heavy customer load right now I'm thinking that 27 hours and counting is still a little bit of an excessive wait time for a CS response.

Re: SUBSCRIPTION NOT ACTIVATED

Michraw — Mon, 27 Nov 2023 00:46:24 GMT

Over 24 hours later and still no response from a CS Agent after sending a PM.

Not even a pretense about taking money from people without providing them a service. Doesn't this qualify as fraud?

Re: SUBSCRIPTION NOT ACTIVATED

Handy1 — Mon, 27 Nov 2023 00:49:07 GMT

@Michraw I agree but it is what it is when site went down I messaged support myself to try and confirm if it will be honoured as I had this screen shot of trying to get the 40GB $34 plan

And not go thru that was nov 24 and I just got a reply back today and said thanks for replying but I got it sorted out now anyways LOL have a peek

Re: SUBSCRIPTION NOT ACTIVATED

Ismaelramirez — Mon, 27 Nov 2023 00:59:42 GMT

I'm currently chatting with a CS agent, I tried the following steps asked by them:

1- Clear app cache/ delete and reinstall app

2-Try in another device

and at last they are telling that for helping me from their end I'll need to get a sim card (my head exploded).

I hope they can do something for everyone that want the eSim.

Re: SUBSCRIPTION NOT ACTIVATED

Ismaelramirez — Mon, 27 Nov 2023 18:10:35 GMT

Any good news from anyone with the activation?

Re: SUBSCRIPTION NOT ACTIVATED

BRenda18 — Tue, 28 Nov 2023 03:24:28 GMT

nope. but did finally hear from a tech. Hoping it is resolved tomorrow.

Re: SUBSCRIPTION NOT ACTIVATED

Michraw — Sat, 16 Dec 2023 17:01:20 GMT

Absolutely nothing. The 24th of December is approaching quickly. I will have gone a month with no service and no ability to complete the registration that I have paid for.

Re: SUBSCRIPTION NOT ACTIVATED

BRenda18 — Tue, 19 Dec 2023 14:34:40 GMT

SAMMEEEE!!! Still waiting for my refund from Black Friday!!!!

Re: SUBSCRIPTION NOT ACTIVATED

Handy1 — Tue, 19 Dec 2023 14:37:05 GMT

@Michraw Are you trying to activate using the APP not the website, all activations need the app . If still no luck you can use this direct link to support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437