topic Re: DIY cell service in Get Support

DIY cell service

ThomasTTT — Tue, 28 Nov 2023 02:31:27 GMT

Having a 2-step verification access..massive bad idea..if your account glitches out or faults.. Publicmobile shuts down all incoming traffic ..hence you never get the 6 digit code to log in and fix the access. .. whom ever runs publicmobile servers..needs to add the ability to send verification in a different way other then the cell.

Re: DIY cell service

Handy1 — Tue, 28 Nov 2023 02:32:44 GMT

@ThomasTTT They do once you have eversafe set up you can then have code sent to email instead

Re: DIY cell service

Andy85 — Tue, 28 Nov 2023 02:49:35 GMT

@ThomasTTT The 2-step verification is setup to keep your account and privacy secured. It has it's flaws though. IE: if you lose your phone you won't have access to the text message.

You can always switch your preferences of the 2-step verification from text message to email receipt however. That will help solve your problem. 🙂

Re: DIY cell service

ThomasTTT — Tue, 28 Nov 2023 02:50:02 GMT

CATCH-22 in other to pick email you need to LOG IN..you can't hahahahahahaha

Re: DIY cell service

Andy85 — Tue, 28 Nov 2023 02:53:41 GMT

@ThomasTTT

@ThomasTTT wrote:
CATCH-22 in other to pick email you need to LOG IN..you can't hahahahahahaha

You would have to use the "Forgot Email" or "Reset Password" option if you have email issues. Otherwise, in both cases, if all else fails, you will need to submit a ticket to Customer Support.

The 2-step verification is more and more prevalent in most online businesses now. It isn't just a Public Mobile thing.

Re: DIY cell service

ThomasTTT — Tue, 28 Nov 2023 02:54:27 GMT

to do that you need to LOG-IN i cannot log in..catch-22 😅 cause the 2step is in my way

Re: DIY cell service

hTideGnow — Tue, 28 Nov 2023 02:55:40 GMT

HI @ThomasTTT

try click on Didn't receive code and check if email is an option there

if you don't have the email option, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: DIY cell service

softech — Tue, 28 Nov 2023 03:17:05 GMT

@ThomasTTT

you can in fact disable the use of phone to receive 2FA by remove it , or you can also change to another phone number to receive 2FA.

To do so, login to My Account, go to Profile page, click Manage EverSafe ID, you can then either leave the phone number blank or update it with another number:

https://myaccount.publicmobile.ca/en/account/my-profile

Re: DIY cell service

Phil_Adelphus — Tue, 28 Nov 2023 03:25:24 GMT

@ThomasTTT Perhaps if you sent customer service a private message as was suggested in your other threads your log in problem could be fixed. Or did you send one and just not get a reply yet?