topic Cannot Submit a ticket in Get Support

Cannot Submit a ticket

M_A_R_K — Tue, 28 Nov 2023 01:38:25 GMT

I got an error message once I click on the ChatBot for the submitt a ticket link:

https://myaccount.publicmobile.ca/en/account/create-ticket/U2FsdGVkX1-02kUdSYdtUjuRj2n_8dTLQAo0RzEsRn2lX4q0BiKwDxiE2GfVAcvND8IxF3PXRU46I49z69iCeQ

Oops! We encountered an error processing your request.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Re: Cannot Submit a ticket

Handy1 — Tue, 28 Nov 2023 01:39:49 GMT

@M_A_R_K Chat bot is broken ,Try this direct link it will work

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Submit a ticket

Teo0321 — Tue, 28 Nov 2023 01:40:41 GMT

Hello @M_A_R_K!

I'm sorry to hear you're facing difficulties with the ticket submission link. Technical glitches can happen. Please try again later or consider clearing your browser's cache and cookies.

If the issue persists, you might want to use a different browser or contact Public Mobile support through their CS_Agent. They should be able to assist you further.

Note that they are currently overwhelmed by all of the Black Friday tickets, so it may take up to 24 hours to get a response. Be patient.

Best of luck! 🙂

Re: Cannot Submit a ticket

BKNS27 — Tue, 28 Nov 2023 01:42:54 GMT

@M_A_R_K

Chatbot isn’t work correctly so just private message a CS_Agent by clicking on your avatar top right then Messages>Pen/paper icon or on this hyperlink:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But you could get a faster response if you can explain your issue. So what is your problem?

Re: Cannot Submit a ticket

hTideGnow — Tue, 28 Nov 2023 02:27:35 GMT

HI @M_A_R_K

what issue you try to have support agent to resolve?

Re: Cannot Submit a ticket

M_A_R_K — Wed, 29 Nov 2023 03:54:10 GMT

My new phone cannot use data, even I followed the instruction for setting up the APN.

This is the solution I found with the same brand of phone, and it seems to work for others, but me:

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-data-on-new-phone/m-p/1009413