topic Changing current plan in Get Support

Changing current plan

Bob31 — Tue, 28 Nov 2023 00:39:44 GMT

As a current customer, if I change to the 5G $40 plan, do I keep my current add-ons

Re: Changing current plan

hTideGnow — Tue, 28 Nov 2023 00:40:24 GMT

H @Bob31

yes, you will be keeping all the paid addons as well as the bonus addons you got

Re: Changing current plan

Handy1 — Tue, 28 Nov 2023 00:41:40 GMT

@Bob31 Yes and your old rewards to I just switched to this plan too and kept mine add ons and rewards

Re: Changing current plan

HALIMACS — Tue, 28 Nov 2023 00:53:12 GMT

Let's be clear here, @Bob31

While you'll keep your add-ons, the data component add-on's won't be compatible for use on the 5G plan.

You will, however, maintain any long-distance to outside Canada add-ons which may be in your account.

Re: Changing current plan

Andy85 — Tue, 28 Nov 2023 00:53:06 GMT

Hi @Bob31 ,

Yes, the add-ons are associated with your account and not your choice of plan. The same applies to your legacy rewards 🙂

Re: Changing current plan

Phil_Adelphus — Tue, 28 Nov 2023 01:13:58 GMT

@Bob31 When I switched to a 5G unlimited plan my bonus data add-ons became "incompatible", which means they will remain on the account and become usable again if I switch to another plan (I presume one that is not unlimited data). So they are not lost, just on hold. The international minutes add-on remains usable, however.

Re: Changing current plan

BKNS27 — Tue, 28 Nov 2023 01:32:47 GMT

@Bob31

All your More is Merrier promo Add-ons and LD calling will remain but any recent purchase of Add-on will expire 30 days after from the date of purchase.