topic Re: Account Activation in Get Support

Account Activation

JemZee — Mon, 27 Nov 2023 23:57:22 GMT

I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your subscription. Click below to contact a customer support agent." Whenever I click the "Get Support" link, it takes me to aircanada's website.

Note that I my credit card has already been charged since Saturday Nov, 25 2023.

I have tried to activate on different devices and I still get the same response. On one device, I download the app, log in and put in the verification code, and it just keeps spinning with no end. On the other device, it gives the message stated above.

I have tried uninstalling and reinstalling, plus I can't complete the activation on the computer without downloading the app.

I need help. What else can I do?

I am a new subscriber.

Re: Account Activation

computergeek541 — Mon, 27 Nov 2023 23:59:03 GMT

@JemZee wrote:
I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your subscription. Click below to contact a customer support agent." Whenever I click the "Get Support" link, it takes me to aircanada's website.
Note that I my credit card has already been charged since Saturday Nov, 25 2023.
I have tried to activate on different devices and I still get the same response. On one device, I download the app, log in and put in the verification code, and it just keeps spinning with no end. On the other device, it gives the message stated above.
I have tried uninstalling and reinstalling, plus I can't complete the activation on the computer without downloading the app.
I need help. What else can I do?

I am a new subscriber.

Please send a pirvate message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Activation

Handy1 — Tue, 28 Nov 2023 00:00:32 GMT

@JemZee You can use this direct link to contact support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Activation

Andy85 — Tue, 28 Nov 2023 00:05:52 GMT

Hi @JemZee ,

You can send a message directly to "CS_Agent" via the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your community inbox for a response. There might be some waiting time for the response so refresh the page any once in a while. Explain them the situation so that they can help resolve the issue for you. Thanks