topic Re: Number change in Get Support

Number change

Bercor — Mon, 27 Nov 2023 23:38:14 GMT

I can't use my old number from Virgin because the account was in my wife's name and I want to put it under my name. Where and how would I be able to do that...thank you!

Re: Number change

Handy1 — Mon, 27 Nov 2023 23:37:23 GMT

@Bercor You want a new PM phone number do it in your my account profile page

Change # on profile tabs

Re: Number change

computergeek541 — Mon, 27 Nov 2023 23:38:01 GMT

@Bercor wrote:
I can't use my old number from Virgin because the account was in my wife's name and I want to put it under my name. Where and how would I be able to do that...thank you!

This would be done the same as any other phone number transfer. The names being different doesn't present any barriers. You would only need to enter your wife's name on the number porting request form. The name on your Public Mobile account could be set to anything.

Re: Number change

Phil_Adelphus — Mon, 27 Nov 2023 23:44:43 GMT

@Bercor You just need the Virgin account number for transferring the number. I ported my phone number that was under another name as primary and had no problem, just had to give the account number, it didn't even ask the account holder's name.

Re: Number change

Bercor — Mon, 27 Nov 2023 23:46:23 GMT

I can't even log in my account...keeps asking for a 6 digit confirmation number.says it will send it to my phone and when I enter the number,it says incorrect number.

Re: Number change

Handy1 — Mon, 27 Nov 2023 23:48:17 GMT

@Bercor Maybe contact support to help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number change

Gwanzi — Tue, 28 Nov 2023 00:06:39 GMT

have you ever linked with your email also? perhaps you can try to get code from email.

Re: Number change

Bercor — Tue, 28 Nov 2023 00:10:33 GMT

I've tried both and it ask the same question.

Re: Number change

Bercor — Tue, 28 Nov 2023 00:12:46 GMT

I did send them a message...thank you for the link. This is all new to me.