topic Re: @admin: I need to reinitiate number transfer in Get Support

@admin: I need to reinitiate number transfer

VINCENTCHEN — Mon, 27 Nov 2023 23:32:00 GMT

I forgot to reply YES to the number transfer SMS from my old carrier. Can someone restart the transfer process? I tried to create ticket but always run into error.

Re: @admin: I need to reinitiate number transfer

Handy1 — Mon, 27 Nov 2023 23:32:40 GMT

@VINCENTCHEN No worries I’ll send you the porting team number private message and they can re trigger the port request for you

Re: @admin: I need to reinitiate number transfer

VINCENTCHEN — Mon, 27 Nov 2023 23:57:49 GMT

@Handy1 I reached out to the porting team but they seem unable to help. The person said they are telus and cannot see users in public mobile. I was redirected to a generic account menu where I couldn't talk to any real person

Re: @admin: I need to reinitiate number transfer

computergeek541 — Tue, 28 Nov 2023 00:01:43 GMT

@VINCENTCHEN wrote:
@Handy1 I reached out to the porting team but they seem unable to help. The person said they are telus and cannot see users in public mobile. I was redirected to a generic account menu where I couldn't talk to any real person

You were given a falsehood by the member of the porting team, but it is true that Public Mobile customers are only supposed to be using only online methods to contact customer service. As the chatbot's ticketing service doesn't seem to have worked, please send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @admin: I need to reinitiate number transfer

Handy1 — Tue, 28 Nov 2023 00:02:35 GMT

@VINCENTCHEN that’s strange I give that number a lot of people and they come back and say it works . You can also submit ticket with support here’s a direct link to them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @admin: I need to reinitiate number transfer

VINCENTCHEN — Tue, 28 Nov 2023 01:41:59 GMT

I ended up helping myself by going into profile page and click the transfer phone number button to restart the transfer.

Re: @admin: I need to reinitiate number transfer

Handy1 — Tue, 28 Nov 2023 01:43:23 GMT

@VINCENTCHEN Awesome we happy to hear it and welcome to public mobile 🙂

Re: @admin: I need to reinitiate number transfer

Sivakana — Sun, 31 Dec 2023 15:39:11 GMT

Hello @VINCENTCHEN

I'm having the same problem. I missed the 90 minute frame. Can you guide me on how you did it for the transfer?

Re: @admin: I need to reinitiate number transfer

Handy1 — Sun, 31 Dec 2023 15:40:43 GMT

@Sivakana I’ll send you the porting team number private message