topic Re: Not getting data in Get Support

Not getting data

pitchpol — Tue, 04 Jan 2022 20:35:24 GMT

To all,

So, I signed up yesterday with PM, 90 day plan with 6Gb of data. Calling out and calls received ok. Texts ok. No data.

I've followed the instructions on how to set up the APN for my Nexus 5 (Android). I've also deleted the APN file and redid this three times. Ive rebooted multiple times. What is confusing is that I moved my wife's phone (Nexus 5 also) over to PM a couple of weeks ago and no problems!!

Any help would be appreciated.

Thanks.

Re: Not getting data

McLaren — Sat, 01 Oct 2016 14:32:49 GMT

That's odd. What if you try your wife's sim card in your phone? Or vice versa. Then you can rule out I'd it's the phone or sim/account

Re: Not getting data

Rockdaddy22 — Sat, 01 Oct 2016 14:36:58 GMT

Definitely try the sim swap and see what happens, we'll get this figured out.

Re: Not getting data

pitchpol — Sat, 01 Oct 2016 14:40:50 GMT

McLaren,

Thanks for the idea...I will do it now.

Re: Not getting data

pitchpol — Sat, 01 Oct 2016 15:14:20 GMT

Ok, so a little egg on my face!!!!

I swapped the SIM card and my wife's phone worked fine with my SIM card.

Did some more comparing with APN settings and noticed that the MVNO settings were different. After matching the settings, no change. Then I realized that I still had my data turned off! So sorry to trouble you on a very stupid mistake.

Re: Not getting data

Rockdaddy22 — Sat, 01 Oct 2016 15:21:48 GMT

No trouble at all, that's why the community is here 🙂 I'm glad it all worked out.

Re: Not getting data

McLaren — Sat, 01 Oct 2016 16:31:12 GMT

@pitchpol glad to hear you figured it out! The Nexus 5 was a awesome phone. Wish I never got rid of mine...

Re: Not getting data

pitchpol — Sat, 01 Oct 2016 16:38:48 GMT

McLaren,

Yes I agree, it is a great phone...it's the operator that has the issues!!