topic Re: Wipe my phone, possible to reinstall the esim card? in Get Support

Wipe my phone, possible to reinstall the esim card?

Manius — Mon, 27 Nov 2023 22:30:58 GMT

Hi,

Wiped my phone for a fresh restart, how can I download the esim again?

Also, since I choose esim when ordering, is it still possible to order the physical sim card?

Thanks!

Re: Wipe my phone, possible to reinstall the esim card?

Handy1 — Mon, 27 Nov 2023 22:32:51 GMT

@Manius You can’t you need to re buy one from the app log into it and go to subscription add on page and at the bottom you should see shop sim now select it and choose eSIM then download and install it to your phone

Re: Wipe my phone, possible to reinstall the esim card?

hTideGnow — Mon, 27 Nov 2023 22:33:33 GMT

HI @Manius

sorry, if esim deleted, you have to rebuy for $5

yes, esim is not as good as it sounds because of this reason. Since you have to pay for a new one, why not get a physical sim card instead so you won't get this problem ongoing.?

Re: Wipe my phone, possible to reinstall the esim card?

Korth_ — Mon, 27 Nov 2023 22:54:07 GMT

New eSIM or new SIM card.

Either way you have to pay. Either way you get a new and different SIM/IMSI number.

When you buy eSIM, you buy convenience. Until you discover the inconvenience, you get what you pay for. eSIM is absolutely 100% non-transferable, even with same owner, even with same phone.

Re: Wipe my phone, possible to reinstall the esim card?

Teo0321 — Mon, 27 Nov 2023 22:49:47 GMT

Hi @Manius,

If you've wiped your phone and need to download the eSIM again, unfortunately, you'll need to order a new eSIM. Since eSIMs are one-time-use and linked to a specific device, you can't re-download the eSIM from the original activation email.

If you initially chose eSIM during ordering and now want to switch to a physical SIM, you can reach out to Public Mobile's customer support. Submit a ticket to a customer support agent using this link: CS Ticket Submission. Explain your situation, and they will guide you through the process of obtaining a physical SIM.

I hope this clarifies the process for you. 🙂

Re: Wipe my phone, possible to reinstall the esim card?

Phil_Adelphus — Mon, 27 Nov 2023 22:54:00 GMT

@Manius If you decide to go with a physical sim it's quicker to go to a corporate Telus/Koodo store (phone first to check on stock) or order it via Amazon. Delivery can be very slow when ordering them through PM. The advantage of a physical sim is that if you want to switch phones in the future you just swap the sim card. With e-sim you would have to buy a new one.

Re: Wipe my phone, possible to reinstall the esim card?

LitlLdy — Mon, 27 Nov 2023 22:54:56 GMT

@Manius , if you want a SIM Card please don’t order it from Public Mobile. It took over 3 weeks to receive mine from Public Mobile delivered through Canada Post! You can get one much faster from Amazon if you have prime membership ! I got mine within 2 days of ordering it! Or you can check of you can purchase one locally.

Telus, Koodo, or Mobile Klinik store

https://www.publicmobile.ca/en/nb/store-locator

Amazon Canada $4.99 + tax & free shipping with Amazon Prime

Public Mobile SIM Card on Amazon

Re: Wipe my phone, possible to reinstall the esim card?

Andy85 — Wed, 29 Nov 2023 04:18:17 GMT

Hi @Manius,

You can order SIM cards several ways.

You can order a Physical SIM directly from the Public Mobile website! You can have the card delivered straight to your address!
You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazong.
You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.