topic Number Transfer Issues in Get Support

Number Transfer Issues

jicrbuh — Mon, 27 Nov 2023 22:35:58 GMT

I'm having trouble transferring my number. I can call/send texts from the new public mobile e-sim, but not receive calls/text from it - they go to the old SIM.

I talked with the old company (FIDO), they confirmed that they had a problem and have re-approved the transfer, but they said that Public Mobile need to re-initiate the request. How can I do that? what number should I call? The automated chat just said to open a ticket. Thank you

Re: Number Transfer Issues

Handy1 — Mon, 27 Nov 2023 22:49:41 GMT

@jicrbuh I’ll send you the porting team number private message and they can trigger the port request for you

edit typo

Re: Number Transfer Issues

TheSterlinger — Mon, 27 Nov 2023 22:39:04 GMT

Handy means can.

Re: Number Transfer Issues

jicrbuh — Mon, 27 Nov 2023 22:47:51 GMT

Thank you. I'm waiting on the line with them

Re: Number Transfer Issues

Handy1 — Mon, 27 Nov 2023 22:50:07 GMT

@TheSterlinger Hahahahahah yes good catch @TheSterlinger @and yes they CAN @jicrbuh LOL