topic Re: No network in Get Support

No network

Melissa1980 — Mon, 27 Nov 2023 19:05:11 GMT

Hi all, I'm a new customer, I signed up yesterday, but still no service. I also can't get a hold of any customer service people. I can't submit a ticket, it keeps saying error. Should I be concerned? I was able to get my voice mail set up with public mobile, and it does say I'm on public mobile service, and people can call me, but it says I have no service. I think I'm just waiting for my phone number to transfer over, but I'm a bit worried at the moment

Re: No network

hTideGnow — Mon, 27 Nov 2023 19:15:55 GMT

HI @Melissa1980

you tried reboot the phone? you tried our sim in another phone?

it might be a problem with the setup, you can open ticket with PM agent by message here, they will refresh the setup for you https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network

Teo0321 — Mon, 27 Nov 2023 19:25:23 GMT

Hello @Melissa1980,

Thank you for reaching out. It's not uncommon for the phone number transfer to take some time. However, to address your concerns promptly, I recommend contacting Public Mobile's customer support. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. They should assist you in verifying the status of your number transfer and address any issues you may be facing.

Re: No network

Melissa1980 — Mon, 27 Nov 2023 22:17:52 GMT

I tried that, but there keeps reading an error and I can't submit a ticket