topic Re: number transfer issue in Get Support

number transfer issue

alitez76 — Tue, 28 Nov 2023 00:32:22 GMT

issue in number transfer from virgin plus to public mobile:

error: incorrect mei

virgin plus account number to use instead: xxxxxxxxxxxxxxx

please help me to resolve the issue

Re: number transfer issue

TheSterlinger — Mon, 27 Nov 2023 22:14:54 GMT

Please remove your phone number and Virgin account number as this is a community and is with other customers. No personal information is permitted.

Re: number transfer issue

alitez76 — Mon, 27 Nov 2023 22:11:09 GMT

sure, how can I edit it?

Re: number transfer issue

Teo0321 — Mon, 27 Nov 2023 22:11:49 GMT

Hey @alitez76,

Contact Customer Service; they should be able to help you. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Explain the situation and list the account number.

Also, take care not to share any personal information here, as the forum is public, and you might expose your personal information.

Best of luck!

Re: number transfer issue

TheSterlinger — Mon, 27 Nov 2023 22:13:32 GMT

To fix the issue you can I believe you can contact Virgin Mobile to re-initiate the process. I will message you the phone number check the your inbox. (Click your profile picture and click messages.)

If it’s not on Virgin’s end then you can contact a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: number transfer issue

Teo0321 — Mon, 27 Nov 2023 22:13:22 GMT

Hi @alitez76, click on the little down-arrow in the upper right corner of your post and click on Edit.