topic Re: I can't get verification codes for banking in Get Support

I can't get verification codes for banking

Maggie913 — Mon, 27 Nov 2023 21:56:08 GMT

I just switched from Virgin to Public Mobile last week. I can receive sms messages from people but can't get verification codes or call verifications for banking to my new phone. Help please.

Re: I can't get verification codes for banking

hTideGnow — Mon, 27 Nov 2023 21:58:43 GMT

HI @Maggie913

Banks has special procedure to avoid fraud and 2FA code will come couple days after porting. This is normal

Re: I can't get verification codes for banking

softech — Mon, 27 Nov 2023 21:59:43 GMT

@Maggie913

Since you received incoming calls and regular SMS (P2P) from friends, it is a good sign that porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, financial institutions (banks) or government agencies (e.g, CRA) put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day after porting but it could take as many as 7 days for all the 2FA/A2P text to come.

Re: I can't get verification codes for banking

Korth_ — Mon, 27 Nov 2023 22:05:45 GMT

@Maggie913

Dull, boring, reliable financial institutions invariably use dull, boring, reliable plaintext SMS protocols for official things like 2FA logins.

If you use iMessage, RCS, Signal, etc then disable the enhanced features - the extra emotes and emojis, animations, sounds, encryptions, cloudsyncs, etc. There will be a setting somewhere which forces standing boring SMS protocol handling.

Also, enable data during the expected 2FA session. Just in case they send an MMS with some sort of tracking pixel or whatever in it. Some banks think their IT people are more clever than others.

You can turn the setting back to your preferences after you're done dealing with your 2FA needs.

https://support.apple.com/en-us/HT207006

Re: I can't get verification codes for banking

Phil_Adelphus — Mon, 27 Nov 2023 22:07:29 GMT

@Maggie913 You mentioned not getting call verifications for banking, but are you able to receiving incoming phone calls generally?

Re: I can't get verification codes for banking

Maggie913 — Mon, 27 Nov 2023 22:21:40 GMT

Yes...I can call/send/receive call or text from my friends, but just not receiving text or calls from financial institutions for 2fa verification.

Re: I can't get verification codes for banking

hTideGnow — Mon, 27 Nov 2023 22:23:38 GMT

Hi @Maggie913

how many days you are with PM ? If within 7 days, it is not a concern. It will come in the next couple days