topic Re: Customer Support Replies in Get Support

Customer Support Replies

Amoser9 — Tue, 28 Nov 2023 00:36:05 GMT

Has anyone had any replies from customer support today?

Re: Customer Support Replies

hTideGnow — Mon, 27 Nov 2023 21:57:56 GMT

HI @Amoser9

how long you have waited so far? and you checked the Community inbox and on reply yet?

if waited longer than 4 hours, please message them again

Re: Customer Support Replies

Amoser9 — Mon, 27 Nov 2023 21:59:52 GMT

@hTideGnow Thanks for the reply. I've been waiting 5 hours...

Re: Customer Support Replies

nanaroo_17 — Mon, 27 Nov 2023 21:59:59 GMT

I've waited for longer than 4 hours for help with my number transfer. Quite upset that a new customer is being neglected.

Re: Customer Support Replies

Andy85 — Mon, 27 Nov 2023 22:04:38 GMT

There must be a ton of people trying to activate new phone lines and requesting assistance. I think Public Mobile should consider increasing their staffing during the Black Friday period next year.

@Amoser9 @nanaroo_17 Hang in there, your patience will get you through this! As far as Public Mobile service is concerned, I've been a client for 4 years and I have never had an issue. This moment you are going through it not representative of the over Public Mobile experience you will have. The network has been a little glitchy lately.

Are you both new clients?

Re: Customer Support Replies

Amoser9 — Mon, 27 Nov 2023 22:07:13 GMT

@Andy85 Thanks. I don't anticipate needing to contact support much after this.. But I stupidly chose to get a physical SIM, not thinking that I won't be able to activate for at least a couple of days until the card gets to me. So, I'm trying to get an e-sim so I can refer my wife and mother and we can save a bit.. but it's looking like if I wait for Customer Service these deals will be gone by then..

Re: Customer Support Replies

Andy85 — Mon, 27 Nov 2023 22:10:35 GMT

@Amoser9

If their phones are compatible for a physical SIM card and you want one immediately to avoid missing out on the Black Friday sale, you can always find a SIM card a a local store near you. On the Public Mobile site, you just need to enter your postal code and it will locate a nearby store that sells SIM cards! Here is the link:

https://publicmobile.ca/en/qc/pick-up-SIM

Re: Customer Support Replies

Amoser9 — Mon, 27 Nov 2023 22:17:24 GMT

@Andy85 Thanks, but I tried that. Unfortunately it says there is nothing available near me.. I know there is a Telus kiosk in our mall though... Just to confirm, it's not possible for me to use my existing Telus SIM card, right?

Re: Customer Support Replies

Teo0321 — Mon, 27 Nov 2023 22:22:23 GMT

Hi @Amoser9, sadly, you can't use your Telus SIM card. Note that Customer Service is currently overwhelmed by all of the Black Friday tickets, so it may take up to 24 hours to get a response. Be patient, and good luck! 🙂

Re: Customer Support Replies

RickWang2168 — Mon, 27 Nov 2023 22:31:26 GMT

I tried to contact CS since yesterday, no reply at all. and cannot get hold of anyone, terrible.

Re: Customer Support Replies

Carolccc — Mon, 27 Nov 2023 22:33:45 GMT

I contact them this morning, still not receive any response yet.