topic Re: New customer cannot activate SIM in Get Support

New customer cannot activate SIM

EmilyCTY — Tue, 28 Nov 2023 00:35:28 GMT

I have paid for three times now… newly switch to Public Mobile and subscribe the $34 40gb 5G plan, got a SIM card from store as I cannot use eSIM. From the app, I cannot input my SIM Card number…how can I activate my account? Anyone got the same problem?

Re: New customer cannot activate SIM

TheSterlinger — Mon, 27 Nov 2023 22:03:31 GMT

What error messages do you have when try to input your SIM card?

Contact a Public Mobile CS agent with the link below to try to get a refund for the 2 extra charges.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer cannot activate SIM

hTideGnow — Mon, 27 Nov 2023 22:02:38 GMT

HI @EmilyCTY

you want to replace with sim card on an account you just activated? can you login to the account? you can receive 2FA by clicking "Didn't receive codes" and then use email to receive it. Once you are in, go to Profile and click the pencil besides the sim card number and update it

if you cannot login, then please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer cannot activate SIM

EmilyCTY — Mon, 27 Nov 2023 22:04:17 GMT

The app just pops up a message: sorry something went wrong …yeah I will send a private message! Thank you!

Re: New customer cannot activate SIM

EmilyCTY — Mon, 27 Nov 2023 22:05:56 GMT

I can login to my account in the app, I have a SIM card right now but I just cannot link my SIM card to my account, so I can’t activate it… gonna send a private message to the agent