topic Re: can I get a new number in Get Support

can I get a new number

yuju — Tue, 28 Nov 2023 01:13:48 GMT

I activated Public Mobile with eSIM yesterday.

I used to use PhoneBox (Rogers) before.

However, I was told that to transfer my number from PhoneBox, I need to cancel the activation before signing up with the new carrier.

I'm not sure how to cancel it.

In this case, if I've already activated the service but the number transfer hasn't been completed, can I still get a new number?

Re: can I get a new number

Teo0321 — Mon, 27 Nov 2023 18:35:18 GMT

Hey @yuju,

If you've already activated Public Mobile with an eSIM but haven't completed the number transfer from PhoneBox, it's advisable to reach out to Public Mobile's customer support for guidance on canceling the activation or switching to a new number. Customer support will be able to provide specific instructions based on your situation.

You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Explain your situation, including the need to cancel the activation or consider a new number due to the ongoing number transfer process.

It's crucial to address this promptly to avoid any complications in the activation or number transfer process. Customer support will guide you through the necessary steps based on your specific circumstances.

Re: can I get a new number

Handy1 — Mon, 27 Nov 2023 18:35:45 GMT

@yuju Yes in your account like this . Note you can change your number up to 4x in a billing cycle for free

Change # on profile tabs

Re: can I get a new number

hTideGnow — Mon, 27 Nov 2023 18:36:40 GMT

hi @yuju

Phonebox was fooling you. You don't need to cancel the activation here. you can simply port the number

call PhoneBox and ask them the account number if you have not provided PM yet. If you provided Phonebox account number already, then call them back and them them they have to help with porting or they are not following CRTC guidelines

Re: can I get a new number

yuju — Mon, 27 Nov 2023 21:50:12 GMT

Will my number change immediately once I request it, or does it take some time for the change to happen?

Re: can I get a new number

Teo0321 — Mon, 27 Nov 2023 21:51:49 GMT

Hi @yuju, it takes a bit of time but its usually pretty fast. You will likely receive an SMS on your old number to confirm the change.

Re: can I get a new number

hTideGnow — Mon, 27 Nov 2023 21:52:32 GMT

HI @yuju

are you trying to change to a new number? if you request change to new number, it will be in effect immediately.

But if you want to port in from Phonebox, it will take some time, depends how fast PhoneBox sends you the sms to approve

Re: can I get a new number

yuju — Mon, 27 Nov 2023 21:55:58 GMT

I want to keep using my current number. However, I've already activated Public Mobile before applying for number porting with PhoneBox. PhoneBox says I need to cancel the activation with Public Mobile before I can proceed with number porting. So, it seems like the simplest solution would be to get a new number, cancel PhoneBox, and move forward.