topic Re: Subscription in Get Support

Subscription

Hohoho — Mon, 27 Nov 2023 20:47:45 GMT

i was trying to subscribe and it says it didn't go right. I have been trying to get support for an hour but I can't log in. Anyone have same issue and solved it?

Re: Subscription

hTideGnow — Mon, 27 Nov 2023 20:49:45 GMT

HI @Hohoho

did you activate a physical sim card or esim?

did you try to see if the sim connects to PM or if it shows up in the SIM manager?

And you got any welcome email?

you might want to have CS agent to confirm the activation, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

Chalupa_Batman — Mon, 27 Nov 2023 20:49:57 GMT

Hi @Hohoho

You can reach a CS Agent via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

Hohoho — Mon, 27 Nov 2023 20:53:21 GMT

I don't get any email as it says it didn't go right. I'll message CS. Thanks

Re: Subscription

Davis77 — Mon, 27 Nov 2023 20:56:26 GMT

Remember.
you need a public mobile eSIM.
if your phone isn’t compatible with the eSIM, you might have to buy an actual physical sim.
Put a ticket in. Best option

Re: Subscription

Anna_2023 — Mon, 27 Nov 2023 21:34:57 GMT

Same problem here, waiting from Friday

Re: Subscription

hTideGnow — Mon, 27 Nov 2023 21:37:34 GMT

HI @Anna_2023

please check your Community inbox and see if agent reply. If not, message them again

Re: Subscription

WNicholas — Mon, 27 Nov 2023 21:47:44 GMT

I'm having the same issue and they are asking me for my eSim number that I got in the email. Do they not understand that we haven't even gotten to that point yet because the Subscription didn't go through, we're stuck at step 6. So frustrating that the support team doesn't even know what is going on with their own activation service. Yet they take our money and we have no way to get it back.