topic Re: Error Code: M.8701 in Get Support

Error Code: M.8701

KKachra — Mon, 27 Nov 2023 21:18:57 GMT

New customer, So cryptic, they processed payment but n esim?? FRUSTRATING FIRST INTRO!

Not able to get help as no agents will respond - None available!!!!

Re: Error Code: M.8701

hTideGnow — Mon, 27 Nov 2023 21:20:03 GMT

HI @KKachra do you have a screenshot of that error? I thought that error was for payment issue

And also, are you activing physical or esim? did you try the sim card or check sim manager and see if it shows the sim?

Re: Error Code: M.8701

KKachra — Mon, 27 Nov 2023 21:27:16 GMT

I do have a screen sh

Stopped cold during registration, gor email confirm of plan and payment. Expected to get esim next but this error.

ot.

Re: Error Code: M.8701

hTideGnow — Mon, 27 Nov 2023 21:28:54 GMT

HI @KKachra did you use the PM app to activate? Or you just using the browser?

Re: Error Code: M.8701

KKachra — Mon, 27 Nov 2023 21:32:34 GMT

Using PM App... now I can get to the step - Good News, Your Phone is ESIM Compatible. I select Continue with ESIM and get Error. Something Went wrong Please Try Again (OK)

Re: Error Code: M.8701

hTideGnow — Mon, 27 Nov 2023 21:36:17 GMT

Hi @KKachra

check if eSIM already installed, the error could be after esim installed and it just not descriptive enough

And if you don't see sim there in the Cellular screen, check if you get any welcome email from PM, there is a QR code there for manual esim installation

Re: Error Code: M.8701

KKachra — Mon, 27 Nov 2023 21:36:48 GMT

Once it was said that this code was for a payment issue, i went my banking app and I see 3 Transaction Authorized against my Credit Card... don't know why!

Re: Error Code: M.8701

KKachra — Mon, 27 Nov 2023 21:50:57 GMT

I appreciate your help! The only SIM I show on my phone is the Physical SIM from Bell which I am leaving. i expected a Welcome message and instructions on esim; however, only email i have is that account created and asked me to go complete activation via PM APP and that is when this error appeared.