topic Re: Service problem in Get Support

Service problem

Lioudmila1 — Fri, 24 Nov 2023 17:42:36 GMT

My service with Public Mobile does not work properly. I am not receiving messages and calls. I cannot get any help with this issues. Can I talk with a representative, not robot?

Re: Service problem

dust2dust — Fri, 24 Nov 2023 17:44:08 GMT

When did you sign up? Did you get a new number or did you transfer a number from a previous provider?

Re: Service problem

Phil_Adelphus — Fri, 24 Nov 2023 17:44:30 GMT

@Lioudmila1 Did you just join Public Mobile and port in your old number? Can you call out but just not receive?

Re: Service problem

Lioudmila1 — Fri, 24 Nov 2023 17:45:32 GMT

Yes, I can call out and do not receive calls

Re: Service problem

Phil_Adelphus — Fri, 24 Nov 2023 17:50:05 GMT

@Lioudmila1 Check your community inbox in a few moments, I will private message you the porting team number. You will find it at the envelope icon top right or click on your avatar and select Messages.

Re: Service problem

Lioudmila1 — Fri, 24 Nov 2023 17:46:58 GMT

I transferred a number from a previous provider. My phone worked yesterday and before yesterday, but today I found this issue

Re: Service problem

kalaignan — Fri, 24 Nov 2023 17:47:26 GMT

I don't believe Public Mobile as a contact number for support. However, you can submit a support ticket by clicking on the "Click here to get started" link on this page: https://www.publicmobile.ca/en/on/send-us

A support member should get back to you as soon as they are available.

Re: Service problem

Lioudmila1 — Fri, 24 Nov 2023 17:50:04 GMT

I tried so many times and failed because always I had an error. Tried again and again as a horse following a circle.

Re: Service problem

dust2dust — Fri, 24 Nov 2023 17:50:59 GMT

When did you do this transfer? Did you leave the old sim in a phone to confirm the transfer?

Re: Service problem

Andy85 — Fri, 24 Nov 2023 17:51:24 GMT

@Lioudmila1

When logging into your account and selecting the Payments option, does it mention that you are subscribed?

Re: Service problem

Lioudmila1 — Fri, 24 Nov 2023 17:57:27 GMT

Yes, I am subscribed

Re: Service problem

Lioudmila1 — Fri, 24 Nov 2023 17:59:25 GMT

Two days ago. I confirmed the transfer with the previous provider.

Re: Service problem

Phil_Adelphus — Fri, 24 Nov 2023 18:00:35 GMT

@Lioudmila1 Did you check your community inbox for the porting team phone number I sent you?

Re: Service problem

Lioudmila1 — Fri, 24 Nov 2023 18:03:26 GMT

Yes, I see the number. Thank you! Can I try this number?

Re: Service problem

Phil_Adelphus — Fri, 24 Nov 2023 18:04:24 GMT

@Lioudmila1 Yes call them, assuming this is a porting problem they should be able to fix it.

Re: Service problem

Lioudmila1 — Mon, 27 Nov 2023 20:56:09 GMT

Thank you for your help. All was fixed.