topic Re: Porting in from Zoomer in Get Support

Porting in from Zoomer

mrvedder — Tue, 28 Nov 2023 00:59:51 GMT

Activated my new Public number on Friday. Initiated the "number change" Port In request on Saturday and received a text message that I entered an incorrect ESN/MEID. When I called Zoomer, they told me that they received the request but it didn't complete because I should have used a different MEID from a phone that I had long since sold. They gave me that MEID but I cannot re-submit a 2nd port-in request in the app or online. How can I contact PM for assistance? When I try to open a ticket, the page fails to load with error 404 or XXX. I have cleared cache and cookies and that hasn't helped so I am asking for assistance here please.

Re: Porting in from Zoomer

hTideGnow — Mon, 27 Nov 2023 20:42:01 GMT

HI @mrvedder

you should provide Zoomer account number instead of the IMEI or MEID (there is actually no MEID as far as I know). So, get the Zoomer account number first, and you can call PM porting team to provide the information

Will send you the number to porting support team. Please check your community inbox

Re: Porting in from Zoomer

Chalupa_Batman — Mon, 27 Nov 2023 20:46:45 GMT

Hello @mrvedder

You can also reach out to a CS Agent via this link. They can correct this as well.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Top right corner is where they'll reply.