topic Re: Help with esim in Get Support

Help with esim

Linnda — Tue, 28 Nov 2023 01:06:00 GMT

Hi everyone,

I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up a new sim card just public mobile and it still having the same issue. Did anyone have this issue?

Re: Help with esim

Handy1 — Mon, 27 Nov 2023 20:27:44 GMT

@Linnda Contact support using this direct link and get them to som swap the number for you and you will get the code sent to your new SIM card

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with esim

Linnda — Mon, 27 Nov 2023 20:30:35 GMT

I've submitted a ticket this morning. How long does it usually take to get some help?

Re: Help with esim

BKNS27 — Mon, 27 Nov 2023 20:34:22 GMT

@Linnda

Check in your phone and see if the eSIM is added in the Cellular settings in the phone. If it is then you can delete it if you want to use a regular SIM.

If you want to use the eSIM, just contact a CS_Agent to look into the problem at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437