topic Re: Transfer number in Get Support

Transfer number

Thiagomv — Tue, 28 Nov 2023 01:06:26 GMT

I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tried to contact public mobile and so far anyone can help with. Very disappointed and thinking of my moving somewhere else where there is a live agent to fix problems.

Re: Transfer number

Handy1 — Mon, 27 Nov 2023 20:20:19 GMT

@Thiagomv I’ll send you the porting team number to your in box right away and they can re trigger the port request for you

Re: Transfer number

BKNS27 — Mon, 27 Nov 2023 20:24:57 GMT

@Thiagomv

You need the Virgin SIM in your phone and not the PM SIM to receive the text!

Just put the Virgin SIM and you will see the text. This is not a PM issue, it is a Virgin issue because they are the one that will send you the text.

You will need a CS_Agent to restart the porting process for you again.

Re: Transfer number

Casperr0426 — Mon, 27 Nov 2023 20:40:12 GMT

This is a common problem if you read various threads here

Re: Transfer number

BKNS27 — Mon, 27 Nov 2023 20:52:11 GMT

@Casperr0426

The problem you is operator error my know what to do and not following the porting steps in order.

Re: Transfer number

TomPham — Mon, 27 Nov 2023 22:36:03 GMT

Can you send me the porting team number? I have been asking many people but no reply.

Re: Transfer number

Handy1 — Mon, 27 Nov 2023 22:38:25 GMT

@TomPham Yes . Sent !