topic Re: Logging into account for the first time Pin Code Issue in Get Support

Logging into account for the first time Pin Code Issue

Tester4500 — Mon, 27 Nov 2023 19:18:30 GMT

Hi,

So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.

Re: Logging into account for the first time Pin Code Issue

hTideGnow — Mon, 27 Nov 2023 19:20:13 GMT

HI @Tester4500

can you confirm if you can receive inbound calls? that will confirm if porting was completed

will also send you the number to porting support team which they can provide the porting status. Please check your community inbox

Re: Logging into account for the first time Pin Code Issue

TheSterlinger — Mon, 27 Nov 2023 19:21:06 GMT

Hi @Tester4500 ,

You can try to login on computer and you can click the send verification code to email button.

If you are unable to go on pc at this time then you can try waiting a bit clear your cookies and cache for your browser and go back. If the issue still persist then you can speak to a CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Logging into account for the first time Pin Code Issue

Tester4500 — Mon, 27 Nov 2023 19:21:36 GMT

I can receive inbound calls, but it’s an eSIM to eSIM connection, so I can’t tell if it’s just using the old provider

Re: Logging into account for the first time Pin Code Issue

Tester4500 — Mon, 27 Nov 2023 19:24:21 GMT

I did log in via browser, and they want to confirm the phone number before proceeding. And to get full access

Re: Logging into account for the first time Pin Code Issue

Tester4500 — Mon, 27 Nov 2023 20:09:04 GMT

Got it fixed thanks!

Re: Logging into account for the first time Pin Code Issue

jiny — Mon, 27 Nov 2023 20:14:05 GMT

I am the same situation. Can I know how to fix?