topic Re: Upgrading plan before activating in Get Support

Upgrading plan before activating

Sonj — Mon, 27 Nov 2023 18:09:25 GMT

Hi all, looking for some assistance.

I signed up for Public Mobile on Friday for the 20GB plan for $34. My SIM card has not arrived yet, so I haven't activated my plan. Now they are offering 40GB for the same price. I would like that instead.

My co-worker had the 20GB plan for some time already and also wanted to switch. He was able to switch on his own by going to his online account. But since I haven't activated mine yet, I get stopped at the "complete your account" page.

I also can't seem to activate a chat with an agent. It just opens a browser page that stays blank (or, oddly, goes to the last page I had opened).

Any ideas appreciated!

Re: Upgrading plan before activating

hTideGnow — Mon, 27 Nov 2023 18:12:56 GMT

HI @Sonj

i am not sure if you can change now. the plan not really started yet, but you pay and technically activated with this plan.

please submit a ticket with CS Agent here and maybe they can help
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Upgrading plan before activating

Teo0321 — Mon, 27 Nov 2023 18:19:24 GMT

Hey @Sonj,

I faced a similar issue, and I found a solution. I got a SIM card from my local Telus store and contacted customer support to change the plan and activate the SIM manually with the new plan. Here's the link to contact them: CS Ticket Submission.

In regard to your plan change request. I recommend contacting them as soon as you receive the SIM card and assist you with your account activation so they can change the plan to the new $34 40GB. At the moment any change cannot be performed because the accounts are not completely activated.

Re: Upgrading plan before activating

hairbag1 — Mon, 27 Nov 2023 18:19:13 GMT

@Teo0321

good information...thanks. If it ever comes up again, we now have precedent to refer to.

Re: Upgrading plan before activating

Handy1 — Mon, 27 Nov 2023 18:23:02 GMT

@Sonj if you have the sim now .Why not just complete your activation your first intended plan . Then go to your account and make plan change for next renewal to the plan you want now

adding or create a new account with new email with plan you want then when card does arrive activate on the second account just made with the plan you want

Re: Upgrading plan before activating

Teo0321 — Mon, 27 Nov 2023 18:26:43 GMT

Hey again! I suggest contacting CS first. They can assign the new plan starting now, but once activated, you can change it from the next billing period over. If you complete the activation on your end with the old plan, they won't be able to assign the new one.

Re: Upgrading plan before activating

Handy1 — Mon, 27 Nov 2023 18:26:27 GMT

@Teo0321 Good to know thanks for sharing . Hopfully OP can get thru to agents quickly as it’s been busy weekend

Re: Upgrading plan before activating

hTideGnow — Mon, 27 Nov 2023 18:28:39 GMT

HI @Teo0321

thanks for sharing, but did you go through that and confirm agent helped?

Re: Upgrading plan before activating

Sonj — Mon, 27 Nov 2023 19:15:43 GMT

The SIM hasn't arrived yet so I can't finish the activation yet. I'm not sure how long this offer will be available so I'm hesitant to wait.

In regards to your second suggestion, would I have to pay for the first sign up? Or would I new able to cancel if before payment is taken?

Re: Upgrading plan before activating

Teo0321 — Mon, 27 Nov 2023 19:17:12 GMT

Hey @hTideGnow, yes I went through that and the agent did it that way 🙂

Hope it helps!

Re: Upgrading plan before activating

hTideGnow — Mon, 27 Nov 2023 19:17:55 GMT

thanks @Teo0321

Re: Upgrading plan before activating

Sonj — Mon, 27 Nov 2023 19:22:24 GMT

Ahh, I was trying to get to the ticket submission page earlier and it wasn't working. This one works, thank you! Hopefully this is the solution.

Re: Upgrading plan before activating

hTideGnow — Mon, 27 Nov 2023 19:23:01 GMT

HI @Sonj

the Chatbot ticket is very unstable, but glad you hve the ticket submitted

Re: Upgrading plan before activating

Sonj — Mon, 27 Nov 2023 19:23:40 GMT

Thanks for the link! Now that I can get to the ticket submission page, I'm a lot farther along than I was.

Re: Upgrading plan before activating

Sonj — Mon, 27 Nov 2023 20:03:31 GMT

Messaging "CS_Agent" won't get me to a person?

Re: Upgrading plan before activating

Sonj — Mon, 27 Nov 2023 20:07:28 GMT

The card is only expected to arrive on Wednesday, I'm just wondering if the better plan will still be available at that time. I submitted a ticket though, so I'm hoping that will be the solution. Maybe they'll even give it to me if it's "too late" since I was trying to be proactive.

Re: Upgrading plan before activating

Teo0321 — Mon, 27 Nov 2023 20:11:29 GMT

Hey @Sonj, If you want to lock it in, you could eat up the SIM card cost and buy it in person. That way, you will be sure to guarantee the plan. But even if you decide not to and are too late, they might still honour it for you since you contacted them before it expired.

Re: Upgrading plan before activating

Sonj — Mon, 27 Nov 2023 22:00:52 GMT

Both good ideas, thanks!

Re: Upgrading plan before activating

Sonj — Fri, 01 Dec 2023 00:26:03 GMT

Contacting an agent via the link was the solution. 😁 They were quite busy so it took a little while to get an answer. They were willing to give me the better deal. However, I ended up finding an even better one that was available, so I didn't end up going for the 40GB/$34 deal in the end.

Re: Upgrading plan before activating

Sonj — Fri, 01 Dec 2023 00:27:50 GMT

And they did honour it, woohoo!