topic E-SIM/Physical SIM in Get Support

E-SIM/Physical SIM

Amoser9 — Tue, 28 Nov 2023 01:10:38 GMT

When I went through the sign-up, I chose to get a physical SIM. However, I didn't realize that I wouldn't be able to activate my account/get a referral code for my family members to use until I actually receive the SIM card. I'd like to get an e-SIM to activate my account right away, but I can't see a way of doing it on my own.

Re: E-SIM/Physical SIM

hTideGnow — Mon, 27 Nov 2023 19:09:52 GMT

HI @Amoser9

to change from physical to esim , you will have to contact CS agent

, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E-SIM/Physical SIM

Amoser9 — Mon, 27 Nov 2023 19:14:33 GMT

Hi @hTideGnow,

Thanks for the reply. That's kind of what I figured. I just noticed it seems the CS Agents are swamped. I did submit a ticket. I was just hoping there was a way for me to do it before the Black Friday/Cyber Monday plans are gone and I can refer my family.

Thanks!