topic Picture Messaging with ESIM not Working. in Get Support

Picture Messaging with ESIM not Working.

Tom30 — Mon, 27 Nov 2023 18:43:16 GMT

Hello, I recently switched my family to PM. My sister and I have physical sim but my Mother has an ESIM (iPhone 12). For some reason she is unable to send images over text, I've checked that MMS is enabled and that all apps have permission to use cellular data.

My only thought is maybe the APN needs to be changed. Let me know any ideas.

Thanks

Re: Picture Messaging with ESIM not Working.

Teo0321 — Mon, 27 Nov 2023 18:45:08 GMT

Hi @Tom30,

For issues with sending images over text (MMS), it's a good idea to check the APN (Access Point Name) settings. Ensure they are configured correctly for Public Mobile. You can find the correct APN settings on the Public Mobile website. Also, make sure your sister and you with physical SIMs are not facing similar issues, which could help narrow down the cause. If the problem persists, reaching out to Public Mobile's customer support for more specific assistance would be beneficial. Good luck! 📱✨

PM APN settings: https://www.publicmobile.ca/en/qc/get-help/articles?category=_articleCategory_device-support&subcategory=_articleSubCategory_apn-settings

Re: Picture Messaging with ESIM not Working.

Tom30 — Mon, 27 Nov 2023 19:21:24 GMT

Solved, I just took out her old SIM card. For some reason I was still trying to use it for MMS