topic Re: Subscription in Get Support

Subscription

CelticBoy — Mon, 27 Nov 2023 17:58:15 GMT

I set up new PM account for relative. 1st month subscription paid, account number, esim activated etc ......

She is with Rogers, during PM account & activation set up porting her number to PM didn't work.

Right now both Rogers & PM accounts are active. How can I get her number ported to PM

Thank you, I'm at a loss

Re: Subscription

hairbag1 — Mon, 27 Nov 2023 18:00:14 GMT

@CelticBoy

here's some light reading....

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Subscription

Teo0321 — Mon, 27 Nov 2023 18:00:28 GMT

Hi @CelticBoy !

If you're facing trouble with the number porting from Rogers to Public Mobile, don't worry! Just shoot a message to Public Mobile's support team using this link: CS Ticket Submission. Share your relative's account details and explain what happened during the setup. They're super helpful and will guide you through making sure the number transfer happens smoothly.

Best wishes! 😊

Re: Subscription

hTideGnow — Mon, 27 Nov 2023 18:02:45 GMT

@CelticBoy

there is a porting team you can call to confirm porting status. i will message you the phone number. Check your Community inbox

Re: Subscription

CelticBoy — Mon, 27 Nov 2023 18:19:05 GMT

Te'o, thank you, sent all the info to cs agent

Fingers crossed

Re: Subscription

CelticBoy — Mon, 27 Nov 2023 19:57:40 GMT

Thank you so much.... Checked my inbox, nothing there yet. I'll call Rogers also

Brian

Re: Subscription

CelticBoy — Mon, 27 Nov 2023 19:59:01 GMT

I submitted cs agent about 2 hours ago now 3pm nothing 😭

Re: Subscription

Teo0321 — Mon, 27 Nov 2023 20:03:26 GMT

Hey @CelticBoy, they're overwhelmed with all of the Black Friday backlogs so it could take up to 24 hours to hear back.

See here: https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Slower-Response-Times-from-Agents/td-p/1096710

Be patient; you should hear back soon! 🙂

Re: Subscription

CelticBoy — Mon, 27 Nov 2023 20:07:30 GMT

Thank you so kind of you. Please take care of yourself. Brian