topic Re: Payment difficulty in Get Support

Payment difficulty

Kelechi1 — Mon, 27 Nov 2023 17:30:52 GMT

I was supposed to renew my plan on the 24th of November but I couldn't and ever since then I've been trying to renew it but it has not been responding even after funding the debit card. Kindly be of assistance as my account has been suspended.

Re: Payment difficulty

Teo0321 — Mon, 27 Nov 2023 17:33:42 GMT

Hey @Kelechi1, definitely submit a ticket with CS Agent, they should be able to help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment difficulty

Handy1 — Mon, 27 Nov 2023 17:44:00 GMT

@Kelechi1 You can buy payment vouchers and load them onto the account and resume services by calling *611