topic Re: Activation not active in Get Support

Activation not active

Cher25 — Mon, 27 Nov 2023 15:26:48 GMT

We are having issues with activation. The number has not been ported over from previous provider -Bell. We called Bell yet they said no request made from Public & apparently it has to come from them & not a customer request. Does anyone have a phone number to reach Public mobile for troubleshooting? Alternatively, if we’re unable to solve this issue how do we remove our payment card from future payments?

Re: Activation not active

Handy1 — Mon, 27 Nov 2023 15:28:18 GMT

@Cher25 Yes I will send you the porting team number private message and get it fixed

Re: Activation not active

hTideGnow — Mon, 27 Nov 2023 15:28:20 GMT

HI @Cher25

but you can current make outbound calls and just not receiving calls on the PM?

there is a porting team you can call to confirm porting status. i will message you the phone number. Check your Community inbox