topic Re: Waiting on SIM card in Get Support

Waiting on SIM card

Tenzy — Tue, 28 Nov 2023 01:32:46 GMT

I activated my account on Nov 25 and ordered a $5 SIM card to be mailed to me. I still haven't gotten my SIM card, am I being charged for the plan when I cant even use it ? Thanks in advance!

Re: Waiting on SIM card

hTideGnow — Mon, 27 Nov 2023 14:32:20 GMT

HI @Tenzy PM could be as many as 1 to 3 weeks to ship out sim card.

if you dont want the wait, get one in person from Telus or Koodo store locally and send open a ticket with CS agent and ask them to reimburse

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Waiting on SIM card

mojorising — Mon, 27 Nov 2023 14:32:24 GMT

It can take upwards of 3 weeks to arrive.

If you want peace of mind and inquire about it, contact a CS Agent directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Waiting on SIM card

Handy1 — Mon, 27 Nov 2023 14:38:03 GMT

@Tenzy

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Waiting on SIM card

Dunkman — Mon, 27 Nov 2023 14:59:43 GMT

@Tenzy

Officially, it can take up to 10 business days to arrive. Your plan will not start the 30 days cycle until you officially activate with your SIM card.